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Frequently Asked Questions
01
How are purchases delivered?
Payments and product fulfilment are handled through Tebex. Eligible Cfx.re assets are granted to the Cfx.re account used during checkout. Other delivery details are explained on the relevant product page.
02
Which Cfx.re account should I use?
Use the Cfx.re account that should receive the purchased asset. Make sure you are signed in to the correct account before completing checkout.
03
Will every script work with my framework?
Compatibility varies between products. Check the package description for supported frameworks, dependencies and installation requirements before purchasing.
04
How do I get support with a product?
Join our Discord and open the appropriate support ticket. Include the product name, your Tebex transaction reference and a clear explanation of the issue. Do not post licence keys or private account details publicly.
05
Can I request custom work?
Yes. Visit the Custom Orders category or contact us through Discord to discuss your requirements, expected timescale and pricing.
06
Do purchased products receive updates?
Updates depend on the individual product. Where updates are provided, existing customers will continue to receive access through the original delivery platform unless stated otherwise.
07
Can I share, resell or redistribute a purchased product?
No. Purchases provide a licence to use the product and do not transfer ownership. Products must not be shared, redistributed, resold or sublicensed without written permission from L1L & Archie.
08
What is your refund policy?
Refund eligibility is governed by our Terms and the applicable Tebex policies. Review the Terms before purchasing and contact support if you experience a genuine product issue.